If you wish to return a product you purchased from Advanced Embroidery / My Fulfillment Online.com please contact us via email at sales@advancedembroidery.net or call us at (214) 801-0151 to receive an RMA (Return Merchandise Authorization) number. All returns must have an RMA, and all RMA's must be requested within ten (10) days of receipt of said product. All items are guaranteed to be as described or you may return it if an RMA is requested within ten (10) days of receipt of said product, see 'Refund Request' below. All claims for broken, defective or damaged product must be made within ten (10) days of receipt of said product, see applicable section below.
Refund Request: In the unlikely even that the product you receive is not what you expected, or you have simply changed your mind about your purchase, we will be happy to give you a full product refund less shipping charges. However, if your products has been personalized with logos, names or dates, these items canot be returned. All of our products are described in detail on our website and we do our best to educate our customers before they make a purchase, or we may supply prototypes and or samples when personalizing. If errors are made or mistakes due to Advanced Embroidery / My Fulfillment Online.com mistakes. An RMA must be received within ten (10) days of receipt of the product. The customer is responsible for returning the unopened package in re-saleable condition with insured shipping paid delivered to the location from which it was sent. Pack the items securely and insure the package for the purchase price of the merchandise. We do not issue credit until the item is back in our hands and insurance protects you against the package being lost or damaged in transit.
Damaged Product: Pieces damaged in shipping may be returned for full refund including shipping costs, repair or replacement if replacement is available. Please contact Advanced Embroidery / My Fulfillment Online.com immediately to obtain an RMA within ten (10) days of receipt of the damaged product. All packing materials must be kept regardless of apparent damage to packaging. The damaged goods must be returned to rainycity.comat the location from which it was sent before a replacement or refund will be issued.
Defective Product: In the unlikely event that the customer receives defective product, the customer will receive a full product refund including shipping charges or the defective items will be replaced if replacement is available. Please contact Advanced Embroidery / My Fulfillment Online.com to obtain an RMA within ten (10) days of receipt of the defective product. Pack the items securely and insure the package for the purchase price of the merchandise. We do not issue credit until the item is back in our hands and insurance protects you against the package being lost or damaged in transit.
Product Warranty: All new products sold by or on Advanced Embroidery / My Fulfillment Online.com come with full Manufacturer's warranty in place.